Summary

He/She will be a technical RUN expert for all Unix/Linux services in CA-CIB. As such, he/she will provide BAU support and act as the last level of escalation point for all production support activities within the Unix/Linux team in Singapore. He/She is accountable for the overall health and stability of the technical solutions within his scope. He/She has to work effectively with technical peers such as architects, peer experts and project teams on technology road maps and projects. He/She will have control over the scope of technical activities, develop best practices, manage knowledge and ensure the necessary trainings are imparted to the team wherever applicable.
The Unix/Linux team operates the RUN activities and delivers projects for its infrastructure scope covering Redhat, Solaris, HP-UX, Veritas Geocluster and MC/Service Guard in a heterogeneous environment running NFS, Centrify, NIS and LDAP with HPE and Sun-Oracle hardware.
Job Detailed Description

An Expert has a wide spectrum of responsibilities and actions.

As an expert of his/her team, he/she:

assigns technical tasks and manages delegation for technical issues,
animates the team to encourage collaboration and sharing of best practices,
has a role in supporting technical skills development and provides training when required.
supports new technologies and leverages them to provide consistency of service across streams,
manages service improvements for all Unix/Linux services supported throughout the organization,
documents, reviews, maintains and shares relevant technical information to the team
provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance to the SLA,
implements and develops improvements based on LEAN-CA-CIB best practices,
focuses on automation and optimum use of the team to improve efficiency,
drives and delivers root cause for any high severity issue,
reviews technology changes to identify potential risks,
is responsible for problem management and resolution.

As an experienced professional in Unix/Linux Services, he/she:

supports his/her team during diagnosis when technical issues rise in his/her scope of expertise,
is aware of the global IT structure so that he/she anticipates interrelationships within the organization,
engages with technical peer, Service managers, Architect and project teams on technology roadmap and projects,
facilitates transformation projects and suggest future directions for new areas of improvement and change, guarantees the production readiness and license to operate of new projects and solutions,
is available and able to drive technically, any complex or high severity incidents that occur within the scope of their role,
actively engages to understand new technologies and technology trends and reviews them with a view to incorporating them into CACIB operations,

actively assist in identifying the most technical skilled candidates for open roles,
technically coach and develop partner resources to improve quality and productivity,
defines the technical skillset required to support CA-CIB technologies.

As the escalation point of contact for Clients, he/she:

manages the daily relationship with Clients including planning, requests clarification, risks mitigation and service quality.

Legal and Regulatory responsibilities, he/she:

complies with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer.
maintains appropriate knowledge to ensure to be fully qualified to undertake the role.
completes all mandatory training as required to attain and maintain competence.

Bachelor and above in relevant discipline 

Job Specific Environment and/or Organization

Fluent in English written and spoken
Working hours will be in rotating shifts and primarily to cover Europe business hours
On-call support will be expected on a rotational basis on both weekdays and weekends
Candidate Profile

Mandatory track record

Minimum 8-10 years of experience in managing Unix/Linux environment with about 3-5 years of experience in financial institutes.
Must be a Bachelors/Engineering graduate.
Subject matter expert on technologies – Redhat 6/7/8, Solaris 10/11, HP-UX 11.31, Veritas Infoscale Cluster and MC/Service Guard Cluster.
In depth hands on knowledge/experience with NFS, NIS, LDAP, Centrify, Redhat Satellite, KVM Virtualization, LDOM/OVM and HPE & Sun-Oracle hardware.
Well versed with Scripting and Automation (Ansible, Python, Bash).
Knowledge and/or hands on working experience with emerging technologies – Cloud IaaS, Hadoop Big Data, Network/Security basics, Storage/Backup basics, HyperV/ESX basics.
Excellent communication, interpersonal and logical skills.
Customer service oriented and a strong team player.
Ability to work under pressure and a commitment to solving issues.