Financing & Client Services (FCS) in charge of several cross-functions of the Financing Bank, including agency, transaction management and client service for loans, cash management and receivable & supply chain finance activities, as well as KYC support.

The Associate will be responsible for executing and enhancing KYC-related processes, supporting front office teams, and ensuring timely delivery of KYC files in line with regulatory and operational expectations. This role also contributes to internal process improvement, including dashboard creation and data automation initiatives.

1. Front Office Support

• Coordinate onboarding, periodic reviews, modifications and closure process of clients ensuring the adherence to regulatory and internal policies across client onboarding and review activities
• Facilitate and monitor KYC file progress, engaging clients and internal stakeholders to meet expected turnaround times
• Receive briefing from business lines to understand future transactions/deals and launch onboarding processes liaising with the KYC platform
• Engage and work with Front Office and external clients to obtain necessary information and documentation
• Provide proactive support and advice to the business and other functions on all issues
• Create, Update, and Present monthly progress reports to Head Office, Management and Heads of business lines
• Ensure all original documents have been received in a form satisfactory to the bank
• Escalate any red flag to the bank’s Financial Security department
• Participate in projects with relation to regulatory changes, new processes, system enhancements, remediation exercises as well as audits

2. Client & Front Office Support

• Work closely with Clients and internal teams to ensure all documents required for account openings are complete and compliant
• Ensure all necessary account opening documents have been received in original or certified true copy forms
• Answer client requests concerning current accounts, online banking and cash management queries
• Answering Client related queries on their accounts (Account balances / monthly account statements, Audit confirmations, Facility usage, etc) and general servicing tasks
• Suggest and implement process improvements to enhance client satisfaction and internal efficiency

3. Process Enhancement & Automation

• Drive initiatives to improve existing processes through simplification and automation
• Contribute to building internal dashboards and tools for monitoring and reporting purposes
• Ensure data accuracy and consistency across systems

4. Broader FCS Participation

• Collaborate within FCS to support cross-functional initiatives and any enhancement
• Support ad hoc projects, new activity and cross-functional improvement initiatives within KYC and Client Service
• Share best practices and provide training support to junior staff members or new joiners
• Assist in audit preparation and participate in regulatory and compliance-regulatory and compliance-related reviews

• Master's or Bachelor's Degree holders, with strong academic background in Business Administration, Finance or relevant discipline

• At least 3 – 5 years relevant experience in Corporate Banking with exposure to KYC and client services

• Strong Excel and PowerPoint skills, Power BI experience is an advantage
• Effective communicator and collaborative team player with strong client service orientation.
• Organized, detail-oriented, and capable of working under tight deadlines.
• Excellent commination skills both written and verbal being comfortable interacting with all levels of seniority and with external clients
• Ability to work independently, eager to learn, proactive, and multitasking to manage priority
• Demonstrated capability for problem solving, decision making, sound judgment, assertiveness
• Strong relationship building and interpersonal skills to ensure good relationship with front office and other support functions
• Self-motivated and excellent team player