Financing & Client Services (FCS) is responsible for several cross-functional activities across the Financing Bank, including Agency and Transaction Management, Cash & RSF client servicing, and KYC Support and Services. FCS plays a key role in enabling business growth while ensuring operational excellence and robust risk management.

Within FCS, KYC Support & Services oversees client onboarding, periodic reviews, regulatory compliance, and account opening activities for the bank’s corporate and correspondent banking clients. The team acts as a critical operational partner to Front Office, enabling seamless client experience and supporting business lines such as Energy & Real Assets (ERA), Corporate & Leveraged Finance (CLF), International Trade & Transaction Banking (ITB), and Distribution & Asset Rotation (DAR).

This role is responsible for managing and coordinating KYC processes, account opening, and ongoing client servicing requirements. It ensures the timely and compliant execution of onboarding and maintenance activities while supporting Front Office with proactive communication, issue resolution, and risk management. The position also contributes to broader FCS initiatives, system enhancements, and regulatory-driven projects as the function continues to expand.

Main responsibilities:

1. KYC / Supporting Front Office:

• Manage KYC onboarding, periodic review, modification, and closure processes in accordance with internal policies and regulatory requirements.
• Receive briefings from business lines on upcoming transactions/deals and initiate KYC processes with the KYC Platform.
• Liaise with Clients and Internal Stakeholder to obtain required information and documentation.
• Verify receipt of original documents in accordance with bank standards; ensure completeness and accuracy.
• Coordinate closely with Front Office, KYC teams, and other support functions to ensure timely completion of KYC cases or issues.
• Provide proactive guidance to Front Office on KYC requirements, regulatory expectations, and process-related matter.
• Escalate red flags and potential concerns to Financial Security as required.
• Draft clear, concise, and well-structured memos to articulate KYC risks, document mitigating measures, and support escalation or approval processes with Financial Security and relevant stakeholders.
• Participate in projects related to regulatory updates, remediation exercises, audits, new processes, and system enhancements.

2. Client servicing

• Support Front Office with the timely opening of current accounts, ensuring all required documentation is received in original or certified form.
• Serve as key contact for clients on account-related matters and cash management enquiries.
• Ensure efficient communication and issue resolution to maintain high client satisfaction and strong business relationships.

Legal and Regulatory Responsibilities:

• Comply with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer.
• Maintain appropriate knowledge to ensure to be fully qualified to undertake the role. Complete all mandatory training as required to attain and maintain competence.

Bachelor's degree or higher level of education in Banking & Finance

At least 5-10 years relevant experience in Banking and Middle Office, KYC, client servicing.

• Highly analytical person with strong ability to identify key information, assess risks, and solve problems effectively.  
• Organized, detail-oriented, and capable of working under tight deadlines.
• Excellent communication skills (verbal and writing), comfortable liaising with Clients and Stakeholders at all levels.
• Strong client service mindset, collaborative team player, and effective relationship builder.
• Ability to work independently, proactive, eager to learn, and capability of handling multiple priorities simultaneously.
• Proficient in Microsoft Office (Word, Excel, Powerpoint).
• Good understanding of Singapore KYC and AML regulatory framework
• Demonstrated sound judgement, decision-making ability, and assertiveness.
• Fluent in English and Mandarin (oral and written).
• AML or CAMS certification is a plus.