General information
Entity
About Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB)
Crédit Agricole CIB is the corporate and investment bank of the Crédit Agricole group, the 10th largest banking group in the world *.
We support major companies and financial institutions in their development and the financing of their projects.
As pioneers in responsible finance, social and environmental commitments are at the heart of our activities.
Joining our teams means working in a multicultural environment, both dynamic and stimulating, where you will contribute to developing a sustainable economy.
We support employees throughout their journey: you will develop your skills and access various mobility opportunities among the diversity of our businesses in more than 30 international locations.
Our culture is built on collaboration, innovation and openness, where everyone is valued and empowered.
By working every day in the interest of society, Crédit Agricole CIB aligns with the Group values committed to diversity and inclusion and placing people at the heart of all its transformations.
All our jobs are open to people with disabilities. We welcome applications from candidates of all backgrounds and experiences.
Ready to take part in our mission ?
*By balance sheet size - The Banker, Juillet 2025
Reference
2026-112907
Update date
29/05/2026
Job description
Business type
Types of Jobs - IT, Digital et Data
Job title
CMI Application Support Analyst
Contract type
Permanent Contract
Job summary
Team & Position
We are seeking a talented Application Support Analyst to join our dynamic Capital Market Department!
As Application Support Analyst you are responsible of supporting users of Capital Market applications by responding their requests and resolving their incidents. You play a pivotal role between Business and all other IT roles on Run related topics. You must follow Capital Market IT Run processes standards and recommendations shared by Run Control Tower team and as a member of support community you will have to contribute to their improvement.
Capital Markets IT involves technology solutions and systems used in financial markets for trading, investment, and related activities. This includes electronic trading platforms, risk management systems, market risk, counterparty risk, algorithmic trading, data analytics, and Regulatory measures. The use of advanced technologies like API’s, artificial intelligence and cloud solutions are also becoming increasingly prevalent in capital markets to enhance efficiency and decision-making processes.
Main Responsibilities
Resolve incidents impacting users swiftly and efficiently. Thorough investigation and communication throughout the incident lifecycle. Proactive identification of workarounds. Effective coordination of stakeholders during significant incidents. Clear and timely communication to users, senior management, and other IT stakeholders.
Handle user requests promptly and effectively. Prioritizing requests based on urgency and impact. Escalating requests when necessary while remaining the primary point of contact for the user.
Drive sustainable solutions to prevent recurring issues. Identifying root causes of incidents and defining remediation actions. Proposing solutions such as feature development, automation, or online help updates for recurring requests.
Serve as the primary communication channel between IT and stakeholders. Collaboration with other support engineers, users, and other CMI and CAGIP stakeholders. Potential involvement in complementary tasks such as testing or business analysis.
Follow CMI Run processes, standards, and recommendations provided by the Run Control Tower, actively contributing to their improvement.
Supplementary Information
Qualifications and Profile
Technical
· Good knowledge in SQL, UNIX platform.
· Experiencein scripting languages such as Python, Shell script and PowerShell.
· Knowledge of DevOps tools & technologies like Gitlab, Ansible, Jenkins, Elastic Search, Grafana, Prometheus, Kibana, Control-M, KAFKA, Confluence, Jira, and MQ Series.
· Experience with Docker/Kurbernetes
· Knowledge of Cloud platforms and services
Nice to Have
Any Object-oriented language: Java, .Net
Domain-Driven design and Microservices: springboot
Exposure to Capital Markets applications
· Experience with automation frameworks and libraries.
Position location
Geographical area
Asia, Singapore
City
Singapour
Candidate criteria
Minimal education level
Bachelor Degree / BSc Degree or equivalent
Academic qualification / Speciality
Degree and above in relevant discipline
Level of minimal experience
3-5 years
Experience
Other Professional Skills and Mindset
Excellent communication and interpersonal skills to effectively collaborate with diverse teams.
Excellent problem-solving and analytical skills.
Ability to work under pressure.
Appetite to follow technology trend and participate to communities.
Eagerness to learn and adapt to new technologies.
Strong perseverance and diligence towards attaining goals and effective time management.
Passion for sharing expertise and grow team members’ skills.
Autonomous, self-motivated, and excellent team player
Experience & Education Requirements
Candidates should have experience in relevant activities.
Master or Bachelor’s degree in Computer Science/ Information Technology/ Programming & Systems Analysis/ Science (Computer Studies) faculties.
Candidates should have ITIL knowledge.
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